+ Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12

Thread: Buying a full bike online - have you? Experiences and opinions?

  1. #1
    Join Date
    Dec 2006
    Posts
    194

    Default Buying a full bike online - have you? Experiences and opinions?

    Folks,

    I've come to a situation where the bike I'm interested in buying is not available and not orderable from any local bike shops. I've found an older model at a somewhat-local shop that I'm going to look at today… but the exact model I want *is* available from an online retailer.

    I've never bought a bike online (or even parts!). Has anyone here have an experiences with that? How'd it go? Would you recommend it? Would you do it again, yourself?

    The online shop isn't actually far from me, it's bikeman.com which is two hours away in Maine (I'm in Mass.). Has anyone bought anything from Bikeman?

    Thanks, all!
    [ briandigital.com | @briandigital ]

    Take your bike rack off your car when not in use, save 10-20% on gas. And have a forest left to ride in.

  2. #2
    Join Date
    Sep 2002
    Posts
    1,924

    Default

    Carver? Maybe you can get your LBS to carry them, or at least facilitate the order?
    "Everyone I know in bicycling is at least a little bit crazy, present company included." Sheldon Brown

    semass


  3. #3
    Join Date
    Mar 2008
    Posts
    206

    Default

    I would say I buy a majority of my stuff online (mainly because I do a lot of my own wrenching). I have purchased several things from bikeman over the years...frame, parts, etc.

    They are legit. Very active in the New England cycling community and beyond. I doubt very much you'll have any issues in dealing with them.

  4. #4
    Join Date
    Jul 2004
    Posts
    7

    Default

    I purchased a complete MTB via Competitive Cyclist. They are now owned by Backcountry.com out of Utah, who also owns Real Cyclist and Huck-n-Roll (now folded into Competitive Cyclist). Their customer service was very helpful throughout the process, especially when discussing sizing/fit and when pricing different options. Overall, pricing was good (no tax, potential for free shipping), and I was able to build a bike that would have cost significantly more at a LBS. The bike arrived nearly fully assembled, and had been tuned in advance. I just had to slap on the bars, wheels, and pedals, then off to the trails. All manufacturer warranties still apply, and Backcountry stands behind their products and will help with problems if they occur.

    The experience was nowhere near the personalization of buying a bike at a LBS, and working through your LBS is much more convenient if issues arise. Unfortunately, I know that I will be treated differently than if I bought my bike at the LBS, but hopefully we'll still get along considering I am still spending a bit of $$ on parts and service.

  5. #5
    Join Date
    May 2006
    Posts
    218

    Default

    They're excellent and they do have a store front. So for some it could be their LBS. Located at 115 Main St., US Route 1, Woolwich, Maine. Also sometime's there is a coupon in the NEMBA Singletracks for Bikeman.
    Last edited by bikerdom; April 6th, 2013 at 08:24 AM.

  6. #6
    Join Date
    Dec 2008
    Posts
    355

    Default

    if it's only 2 hours away... I'd drive and take it for a test ride first...

    I have ordered odd parts here and there from them.. never an issue, usually fast ship... can't say about returns/Warr as I've never gotten anything that I'd use those services from them.
    Always wear a Helmet and Glasses when riding!!

    Southeastern CT NEMBA with trial locations, trail reports, and list of local events...
    www.sectnemba.org
    SECT NEMBA on Facebook..
    https://www.facebook.com/groups/585044744912146/

  7. #7
    Join Date
    Aug 2002
    Posts
    1,344

    Default

    It'd be worth the trip up to Woolwich. Great shop. I have ordered and would recommend them if they have what you need and don't have the time for the trip. I'm in Quincy and still consider Bikeman a LBS. All that said, I will add that any friendly LBS can get almost everything you see online......

  8. #8
    Join Date
    Dec 2006
    Posts
    194

    Default

    Thanks all for the replies. I wound up buying the 2012 model at the LBS -- well local as in only 50 mins away, vs. 2hrs. In the end, I decided there just wasn't enough difference between the '12 and '13.

    If anyone is interested in the backstory, it's apparently a difficult thing to order a Salsa bike (full kit). My more-local shop (Pinnacle/Beverly) couldn't order a '13 Vaya at all, but their rep suggested I check with this other shop (Wheelworks/Belmont), which had one in stock—but it wound up being a 2012. They told me 2013s were completely gone for the season! I really wanted the '13 because it had BB7s (vs. 5) a slightly wider gearing, and an x.9 rear der. After a day of messing around with the bike (unfortunately unable to take a proper ride yet, combo of crazy wind chill and kid duty), I have the sense I may have been right on the brakes and the gearing… feels like it could use a bit lower of a bail-out gear. But the Apex rear der. shifts fine.

    About those brakes, one of my "fears" of ordering online was what if there was something that needed mechanical attention that was beyond my skill set? Well, when I got home, the back wheel wouldnt spin a quarter turn because the rear brake was so badly out of position. I think I would have noticed that on the 30 minutes or so I had the bike on a test ride, so something must of got haywire during the final mech check before I took it home. Irony, I suppose.

    Luckily, I have the BB5s on an old hard tail, and have had to work on them in the past. I was able to get them aligned, though it's a bit of labor to get done. Since the rotors are slightly out of true (I imagine most are), I have to wear these brakes in a bit ("bedding in process") I think to get them to be completely silent.

    This should be a fun bike for me. I have the gear to use it as my commuter, but I chose the Vaya for its dirt prowess… the plan to is to ride the road to some of the preserves around here whose dirt roads and trails are too mild for a proper MTB. More time in the saddle and less in the car, plus some exploration of the local back roads. Should be a good time.

    PS: if you're looking for a Vaya, Pinnacle has a '12 in 56cm, and Bikeman has (at least) a '13 in 54cm.
    [ briandigital.com | @briandigital ]

    Take your bike rack off your car when not in use, save 10-20% on gas. And have a forest left to ride in.

  9. #9
    Join Date
    Jul 2008
    Posts
    538

    Default

    I have extra sets of 7s, I'm sure we come to an arrangement for really short cash if you want them. I actually have a new set of pads to go with them as well.

    Anthony

  10. #10
    Join Date
    Aug 2002
    Posts
    1,344

    Default

    Then there's the thing--if something goes wrong that you need help with, your 'local' LBS is just a short drive away. I'd imagine that having to ship a bike back for service may be quite painful and expensive....
    Glad it worked out for ya :-)

+ Reply to Thread

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts